A quiet place for your questions, before the ritual begins.

Find guidance on our skin potions, rituals, digital offerings, shipping, and the care behind Wise Roots.

Frequently Asked Questions

Before You Begin ⚘

Wise Roots is devoted to botanical, ceremonial, and alquímica care. Each product, guide, and offering is created with intention, rooted in the intelligence of plants and the quiet wisdom of the body.

Below you’ll find answers to the most common questions about our skin potions, rituals, digital offerings, and care practices.

About the Skin Potions

Are Wise Roots products 100% natural?

Yes. Our skin potions are crafted with natural botanical ingredients, plant oils, clays, herbs, honey, and essential oils. We do not use synthetic fragrance, unnecessary fillers, or harsh ingredients that disconnect the skin from its natural intelligence.

Most of our formulas are created without added water as a filler, which helps us avoid the need for conventional synthetic preservatives. Because of this, the way you care for your potion matters.

Please avoid touching droppers or pumps directly with your hands, face, or wet skin, and do not allow water to enter the bottle or pouch. This helps preserve the purity, integrity, and life of the formula.

Wise Roots is natural care, but also conscious care…

Are your products handmade?

Yes. Every Wise Roots potion is handcrafted in small batches by Zal, with intention, presence, and deep respect for the living nature of the ingredients.

For me, creating these formulas is a form of meditation. Each batch is made slowly, while connecting with the power of the plants, the purpose of the formula, and the energy I feel needs to be infused into that creation.

Wise Roots is not mass-produced skincare. It is botanical, ceremonial, and alquímica care… made by human hands, guided by plant intelligence, and created as an offering for the skin and spirit.

Are the products safe for sensitive skin?

Our formulas are created to be gentle, nourishing, and respectful of the skin, but every body is unique. We always recommend doing a patch test before using any new product, especially if your skin is sensitive, reactive, pregnant, breastfeeding, or prone to allergies.

In over 12 years of creating and sharing Wise Roots remedies, allergic reactions have not been commonly reported to us. Still, we honor the truth that the skin is the largest organ of the body, and it is not meant to be silenced or forced into perfection.

Sometimes the skin reflects what is happening in the body, the environment, the nervous system, the hormones, the emotions, or the season of life you are moving through.

If irritation occurs, discontinue use and consult a qualified healthcare professional. Our products are created to support your skin ritual, but they are not intended to diagnose, treat, cure, or prevent any medical condition.

Do your products contain essential oils?

Yes. Most formulas include carefully selected essential oils, used in intentional amounts for their aromatherapy, botanical, and skin-supportive qualities.

The percentages used in our formulas are carefully diluted and selected to remain within skin-safe levels, including in relation to photosensitivity. This means they are not used in amounts expected to create phototoxic reactions or stain the skin when exposed to sunlight, when the product is used as directed.

As with all botanical ingredients, every skin is unique. We always recommend using each product as instructed, observing how your skin responds, and doing a patch test if your skin is sensitive, reactive, pregnant, breastfeeding, or prone to allergies.

Are your products pregnancy safe?

Pregnancy is a powerful, intuitive, and deeply embodied season. It is not a sickness, but it can be a time when the body, senses, skin, and energy field feel more open, receptive, and sensitive.

Wise Roots products are created with natural botanical ingredients and without synthetic fragrance or harsh fillers, which many women prefer during pregnancy when they are choosing a more conscious and low-toxin beauty ritual.

Our products can be a beautiful way to soften the skin, elevate your energy, and create a moment of grounding connection with your body during this season.

Still, every pregnancy is different. We recommend reviewing the full ingredient list, doing a patch test before use, and consulting your healthcare provider, midwife, or trusted practitioner if you have any concerns or known sensitivities.

Ritual & Use

How do I use Wise Roots products?

Each potion has its own ritual. You’ll find directions on the product page and packaging, but we invite you to move slowly, breathe deeply, and treat your skincare as a moment of return.

Is this skincare or ritual care?

Both.

Wise Roots is created for the skin, but also for the woman applying it. Our products are here to support visible beauty, not through pressure, fear, or the endless chase for perfection… but through nourishment, intention, and the quiet intelligence of plants.

We believe beauty deepens when it is met with presence.

When skin meets intention… beauty becomes medicine.

To us, skincare is not just about correcting, hiding, or fighting time. It is an opportunity to listen. To touch your face with tenderness. To honor the body that has carried you through every season. To meet your reflection with more love, more gratitude, and less judgment.

And yes, the skin matters.

Our formulas are created with botanical ingredients chosen to support the appearance of clearer, softer, calmer, and more luminous skin. Through the alchemy of plant oils, herbs, clays, honey, and essential oils, Wise Roots rituals may help support skin that feels congested, dry, irritated, dull, blemish-prone, redness-prone, or out of balance.

Many of the plants we work with have been traditionally used to care for skin experiencing visible imbalances such as breakouts, roughness, dryness, redness, flakiness, and sensitivity. Still, Wise Roots does not diagnose, treat, cure, or prevent medical skin conditions such as acne, psoriasis, eczema, or rosacea. If you are experiencing a medical skin concern, we recommend consulting a qualified healthcare professional.

Aging, in the Wise Roots world, is not something to fear. It is something to soften into with grace. Every line, every texture, every change in the skin can become an invitation to return to yourself more honestly.

Our rituals are made to nourish the skin while reminding you that your beauty is not something you have to force. It is something you can awaken, protect, and remember.

Wise Roots is skincare, yes… but it is also a quiet ceremony of self-recognition.

Can I use the products every day?

Yes. Diosa Rituals and Bruja Blessings can be used daily, or even twice a day, depending on your skin’s needs, rhythm, and sensitivity.

Diosa Rituals may be used as your morning and/or evening cleansing ritual. Bruja Blessings may be applied after cleansing to nourish, soften, and seal the skin with botanical oils.

Canela Prayers is a more active mask ritual, so it is best used weekly, biweekly, or occasionally, depending on how your skin responds. If your skin is naturally dry, sensitive, or reactive, we recommend beginning with once a week or every two weeks.

As with all Wise Roots rituals, listen to your skin. Some seasons ask for more nourishment, some ask for more simplicity. The skin knows how to speak when we slow down enough to hear it.

Why should I keep water out of the bottles?

Wise Roots products are natural, alive, and intentionally created without unnecessary synthetic preservatives. To preserve their purity, potency, and integrity, it is important to keep water out of the bottles and pouches.

Please avoid touching droppers or pumps directly with your hands, face, or wet skin, and do not allow water to enter the formula. This helps protect the product from contamination and keeps the botanical ritual as fresh, clean, and alive as possible.

How should I store my products?

Keep them in a cool, dry place, away from direct sunlight, heat, and humidity. Close each bottle or pouch well after use.

Do your products expire?

Yes. Wise Roots products are natural and alive, so they are best used fresh and with care.

The suggested use period for each potion is listed on its individual product page. Please refer to the product page for the most accurate shelf-life guidance, and always notice any changes in scent, texture, color, or appearance.

To help preserve the integrity of your product, keep it in a cool, dry place, away from direct sunlight, heat, humidity, and water. Always close the bottle or pouch well after use.

Orders & Shipping

Where do you ship?

We currently ship to selected locations, including the United States, Puerto Rico, and the Dominican Republic.

Shipping availability will be shown at checkout. If you are located in Europe, please contact us directly and we can explore possible options.

Beginning in Fall 2026, Wise Roots products are expected to be available for pick-up in Barcelona, with shipping options to the rest of Europe.

Please note that international shipping may be subject to customs review, import duties, taxes, delays, or package inspections depending on the destination country. These processes are outside of our control.

Where are Wise Roots products made and shipped from?

Wise Roots products are handcrafted in Samaná, Dominican Republic, in small batches with care, connection and respect for the plants.

For shipping, orders are fulfilled according to destination:

United States & Puerto Rico orders are shipped from Puerto Rico.

Dominican Republic orders are shipped directly from Samaná, Dominican Republic.

This allows us to prepare our products close to their place of creation, while making the shipping process smoother for each location.

When will my order ship?

Orders are prepared with care and intention. Once your order has been processed and shipped, you’ll receive a notification with tracking details when available.

Orders are typically shipped on Mondays, Wednesdays, and Fridays.

Please allow time for your order to be lovingly prepared, especially during launches, holidays, or high-volume periods.

Do you accept returns?

Because of the intimate, handmade, and personal nature of our skin potions, we are unable to accept returns on opened skincare items.

For safety and hygiene reasons, all opened products are final sale.

If something arrives damaged or incorrect, please contact us as soon as possible so we can review the situation and help make it right.

What if my product arrives damaged?

Please email us with your order number and clear photos of the damaged item, the packaging, and the shipping box.

We’ll review the information and guide you through the next steps.

Damage claims must be submitted within a reasonable time after delivery so we can properly assist you.

What if customs opens or inspects my package?

For international orders, customs authorities may open, inspect, delay, or hold packages according to their local laws and procedures.

Wise Roots is not responsible for packages that are opened, inspected, delayed, held, or altered by customs or border authorities. Any customs duties, taxes, import fees, or additional charges are the responsibility of the customer.

We prepare each order with care, but once a package enters the customs process, those decisions are outside of our control.

Digital Offerings

Are ebooks delivered instantly?

Yes. Ebooks are digital downloads and are delivered after purchase, so you can begin your ritual of learning and remembering right away.

Do online workshops include a recording?

Most online workshops include access to the recording, unless stated otherwise on the product page.

Can I join a workshop if I can’t attend live?

Yes, if the workshop includes a recording, you can receive the teaching and move through it at your own pace.

1:1 Sessions

What are the 1:1 sessions for?

The 1:1 sessions are intimate spaces of listening, remembrance, and feminine reconnection.

These sessions are for the woman who feels called to return to her body, her womb, her voice, her intuition, or a deeper part of herself that has been waiting to be heard.

Through intuitive listening, womb connection, ritual guidance, reflection, and embodied presence, each session becomes a space where you can feel held without judgment. This is not a fixed formula. It is a meeting between your current season, your body’s language, and the medicine that wants to come forward.

For me, these sessions are part of my deepest offering. They are rooted in the same place as Wise Roots itself… the belief that the body speaks, the womb remembers, and healing often begins when someone truly listens.

Do I need to prepare before a session?

No. You do not need to arrive perfect, clear, or fully prepared.

Come as you are.

You may bring a journal, water, and anything that helps you feel grounded. You are also welcome to bring a question, an intention, a dream, a pattern, a transition, or simply the feeling that something within you is asking to be witnessed.

The session will meet you where you are.

Are sessions medical or therapeutic treatment?

No. Wise Roots 1:1 sessions are not medical care, therapy, diagnosis, or treatment, and they are not a replacement for working with a licensed healthcare provider, mental health professional, or medical practitioner.

These sessions are spiritual, educational, intuitive, and ritual-based spaces of support. They are created to help you deepen your relationship with your body, your womb, your inner knowing, and your own process of remembrance.

They do not promise specific outcomes, but they do offer a sacred space to listen, reflect, feel, and return to yourself with more presence, compassion, and clarity.

Still Have a Question? 🜃

We’re here to help you choose the right potion, ritual, or offering for this season of your skin and your life.

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