Shipping Policy

Where do you ship?

We currently ship to Spain, the United States, Puerto Rico, and the Dominican Republic.

Available shipping options and rates are shown at checkout before you complete your purchase.

Where are Wise Roots products made and shipped from?

Our products are handcrafted in Samaná, Dominican Republic, in small batches, with care and respect for the plants.

Orders are fulfilled according to their destination:

• United States & Puerto Rico: Shipped from Puerto Rico.

• Spain: Shipped from Barcelona.

• Dominican Republic: Shipped directly from Samaná.

These regional shipping locations help us bring your ritual closer to you.

When will my order ship?

Orders are typically dispatched on Mondays, Wednesdays, and Fridays, excluding public holidays.

Each order is prepared with care. Dispatch days are separate from delivery times, which depend on your destination and shipping method.

Any extended processing periods for launches, preorders, or holidays will be communicated before purchase. If we cannot dispatch within the timeframe promised, we will contact you with an update and any applicable options to accept the delay or cancel for a refund.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation with tracking details when available.

Tracking updates may take time to appear after the carrier receives your package. If you need assistance, contact connect@wiserootsliving.com.

What if I entered the wrong shipping address?

Please check your delivery information carefully before completing your purchase.

If you notice an error, email connect@wiserootsliving.com as soon as possible. We will try to update your address before dispatch, but changes may not be possible once the order has shipped.

If an address error results in additional delivery costs, we will explain any proposed charges before arranging reshipment, subject to applicable law.

What if my package is delayed or missing?

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will work with the carrier to investigate and arrange an appropriate resolution. Carrier or customs delays do not remove any cancellation, replacement, or refund rights provided by applicable law.

What if my order arrives damaged or incorrect?

Email connect@wiserootsliving.com as soon as reasonably possible with your order number and a description of the issue.

If available, include clear photographs of the product, packaging, and shipping box. Please keep these while we review your concern.

We will arrange an appropriate replacement, refund, or other legally required remedy at no additional cost to you. Contact us before sending anything back.

What about customs and import charges?

Orders are normally shipped from the regional locations listed above. If a shipment crosses a customs border, authorities may inspect, open, or temporarily hold the package.

We cannot control customs decisions or processing times, but we will assist with reasonable requests for shipping information or documentation.

Any import duties, taxes, or clearance charges payable by you will be disclosed before purchase where required by law. This does not affect our responsibility for accurate shipment documentation or your mandatory consumer rights.

If your parcel arrives damaged or appears to have been altered during inspection, please contact us so we can review the situation.

Do you accept returns?

Our formulas are handmade in small batches, and we do not offer voluntary returns or exchanges, whether products are opened or unopened.

This does not affect your rights concerning damaged, defective, or incorrect products, or any mandatory cancellation or withdrawal rights.

Please refer to our Return & Refund Policy for full details.

Need assistance?

For shipping questions or help with your order, contact:

connect@wiserootsliving.com
Wise Roots Living LLC